Carpet Cleaning Barnes Privacy Policy

This Privacy Policy explains how Carpet Cleaning Barnes collects, uses, stores and protects personal data relating to customers and prospective customers in the Barnes area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Carpet Cleaning Barnes customers and prospective customers located in the Barnes area who contact us, request a quote, make a booking, use our services, visit our website, or otherwise interact with us in relation to carpet, upholstery, or related cleaning services.

Who we are and how we act as a data controller

Carpet Cleaning Barnes is the data controller for the personal data described in this Privacy Policy. As a data controller, we decide how and why your personal data is processed and we are responsible for ensuring that such processing complies with applicable data protection laws.

Categories of personal data we collect

We may collect and process the following categories of personal data about you, depending on how you interact with us:

Identification and contact details, such as your name, address, service address, and preferred contact details.

Booking and service information, such as details of the services you request, property type, room sizes, access instructions, special requests, and records of communications with you about bookings and services.

Billing and payment information, such as records of invoices, amounts paid, payment status, and basic payment method information. Payment card details are handled through secure payment providers where used and are not stored by us directly.

Technical and usage data, such as information about how you use our website or digital services, including IP address, browser type, device identifiers, and basic usage statistics, collected through standard logs and similar technologies.

Marketing and communication preferences, such as your consent choices, preferences for receiving marketing communications, and records of opt-ins and opt-outs.

How we collect your personal data

We collect personal data directly from you when you contact us by phone, online form, or other communication channels, when you request a quote, make a booking, or use our cleaning services, and when you communicate with us for customer service or feedback purposes.

We may also collect some personal data automatically when you visit our website, via standard log files and technologies that help us understand how our site is used and to maintain its security and performance.

Lawful bases for processing your data

We process your personal data only when we have a lawful basis to do so. Depending on the specific processing, we rely on the following lawful bases:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as taking bookings, providing cleaning services, issuing invoices, and managing any related customer service queries.

Legal obligation: We process your data when necessary to comply with legal and regulatory obligations, for example maintaining accounting records and tax documentation.

Legitimate interests: We process your data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This includes managing our business operations, improving our services, protecting our rights and property, and communicating with existing customers about similar services they have previously purchased, unless they choose to opt out.

Consent: In some cases, we rely on your consent, for example where we send certain types of marketing communications or where we use optional cookies or similar technologies on our website. When processing is based on consent, you can withdraw your consent at any time.

How we use your personal data

We use your personal data for the following purposes:

To respond to enquiries, provide quotes, and manage bookings for our cleaning services.

To deliver carpet and related cleaning services at your requested address and to manage any follow-up visits or aftercare.

To manage billing, process payments through our chosen payment processors, and maintain financial records.

To communicate with you about your bookings, service updates, customer support issues, and any changes to our terms, services or policies.

To improve our services, operations and customer experience, including through internal analysis and quality control.

To send you relevant information about services that are similar to those you have already purchased, where this is permitted by law and you have not opted out.

To protect the security of our systems, prevent fraud, and defend our legal rights.

Data retention and storage

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to provide our services, meet legal, accounting or reporting requirements, and resolve any disputes.

In general, we keep most customer and booking records for a period that aligns with applicable limitation periods for legal claims and statutory record-keeping obligations. Where data is no longer needed, we will delete it securely or anonymise it so it can no longer identify you.

The exact retention period may vary depending on the type of data, the nature of the services you have used, and our legal obligations.

Data processors and third party service providers

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors help us deliver our services and run our business. Typical categories of processors include:

Payment processing providers who handle secure processing of your payments.

IT and hosting providers who host our systems, website and data storage solutions.

Customer management and scheduling tools that assist with bookings and customer communication.

Professional advisers such as accountants who may access limited data for compliance and reporting purposes.

These processors are only permitted to process your personal data in accordance with our instructions, for the purposes specified by us, and subject to appropriate confidentiality and security obligations. We do not sell your personal data to third parties.

International transfers

Where we use service providers located outside the United Kingdom or European Economic Area, or where data is otherwise transferred internationally, we take steps to ensure that an adequate level of protection is in place. This may include relying on adequacy regulations, implementing standard contractual clauses, or using other appropriate safeguards required by applicable data protection law.

How we protect your data

We implement technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include access controls, secure storage, and appropriate staff training. While we take reasonable steps to safeguard your information, no system can be guaranteed to be completely secure.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other legal basis for retaining it.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or assess an objection you have raised.

Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and that we transmit it to another controller where technically feasible.

Right to object: You can object at any time to processing based on our legitimate interests, including profiling related to those interests. You also have an absolute right to object to your personal data being used for direct marketing.

Rights in relation to automated decision-making: You have rights in relation to decisions based solely on automated processing that significantly affect you. Carpet Cleaning Barnes does not typically use such automated decision-making in connection with its services.

If you wish to exercise any of these rights, please contact us using the contact details provided on our website or in your service correspondence. We may need to verify your identity before responding to your request.

Your right to complain

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the applicable data protection supervisory authority in your country of residence, place of work, or where you believe a breach of data protection law has occurred.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The updated version will be posted on our website and will apply from the date of publication. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.