Terms and Conditions for Carpet Cleaning Barnes

These Terms and Conditions set out the basis on which Carpet Cleaning Barnes provides carpet, upholstery and related cleaning services to residential and commercial customers within our service area. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Client means the person, firm or company booking or receiving the services.

Company means Carpet Cleaning Barnes, including any authorised employees, operatives or subcontractors engaged to carry out the services.

Services means any cleaning or related work provided by the Company, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning and stain treatment.

Property means the premises, room or area where the Services are to be carried out.

Agreement means the contract between the Client and the Company consisting of these Terms and Conditions and the confirmed booking details.

2. Scope of Services

The Company will provide the Services as agreed at the time of booking and as set out in any booking confirmation. The scope of Services may include specific items or areas, and any additional work requested on site will be subject to availability and may incur extra charges.

The Company will exercise reasonable skill and care in the performance of the Services, using appropriate equipment and cleaning products in line with industry practice and applicable regulations.

3. Booking Process

3.1 Bookings may be made by the Client via telephone, online contact form or other accepted communication methods made available by the Company from time to time.

3.2 All bookings are subject to acceptance and availability. The Agreement is formed when the Company confirms the booking details, date and time to the Client.

3.3 The Client is responsible for providing accurate information when making a booking, including the size and type of items to be cleaned, the condition of carpets or fabrics, access arrangements, parking details and any particular concerns such as heavy soiling, damage or prior treatments.

3.4 The Company reserves the right to amend the quoted price or decline the booking if information provided by the Client is materially inaccurate or incomplete.

4. Access and Client Responsibilities

4.1 The Client must ensure that the Company has safe and unrestricted access to the Property at the agreed date and time, including suitable parking arrangements where required for vehicles and equipment.

4.2 The Client must provide access to electricity and water as reasonably required for the Services to be carried out.

4.3 The Client is responsible for removing fragile items, valuables, small furniture or other obstacles from areas to be cleaned, unless otherwise agreed. The Company may refuse to move heavy or delicate furniture where doing so may cause damage or pose a health and safety risk.

4.4 The Client must inform the Company of any known risks at the Property, including loose floor coverings, damaged fittings, pre-existing stains or damage, and any surfaces or materials that may be particularly fragile or sensitive.

5. Quotations and Pricing

5.1 Quotations are based on the information supplied by the Client and are valid for a limited period as stated by the Company at the time of issue.

5.2 The final price may vary from the initial quotation if the actual condition or size of items or areas differs significantly from the description given at the time of booking, or if additional Services are requested by the Client.

5.3 Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive of labour, standard cleaning materials and use of equipment required to complete the agreed Services.

6. Payments

6.1 Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Services at the Property.

6.2 Accepted methods of payment will be communicated to the Client before or at the time of booking. The Company does not accept payment by methods not expressly offered.

6.3 If payment is not made in accordance with the agreed terms, the Company reserves the right to charge interest on overdue amounts from the due date until the date of actual payment, at the statutory rate applicable in England.

6.4 For commercial Clients, separate invoicing arrangements may be agreed in writing. Invoices must be paid by the due date shown on the invoice.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a booking by giving notice to the Company. Specific notice periods and any applicable charges will be confirmed at the time of booking.

7.2 As a general guideline, where the Client cancels or reschedules with less than 24 hours notice before the scheduled start time, the Company reserves the right to charge a late cancellation fee, which may be up to the full value of the booked Services.

7.3 If the Client fails to provide access to the Property at the agreed time, or if the operative is unable to carry out the Services due to circumstances within the Client's control, this may be treated as a late cancellation and subject to a charge.

7.4 The Company will use reasonable endeavours to attend bookings as scheduled. However, the Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, transport disruption, staff illness or equipment failure. In such cases, the Company will offer the Client an alternative appointment time. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.

8. Service Standards and Results

8.1 The Company will use suitable cleaning methods and products with the aim of achieving the best results reasonably possible, taking into account the condition, age and type of carpets, rugs or upholstery and any pre-existing damage or staining.

8.2 The Client acknowledges that certain types of stains, odours and wear may be permanent and that the Company does not guarantee complete removal of all marks or restoration of items to a new condition.

8.3 Drying times following cleaning are estimates only and may vary depending on ventilation, temperature, humidity and the nature of the materials treated.

9. Damage and Liability

9.1 The Company will exercise reasonable care to avoid damage during the performance of the Services. The Client is required to notify the Company of any alleged damage, breakage or issue as soon as reasonably possible and no later than 48 hours after completion of the Services.

9.2 The Company will not be liable for any pre-existing damage, including wear and tear, discolouration, fading, weak fibres, loose seams, watermarks, shrinkage or damage resulting from old or unsuitable dyes, adhesives, or materials.

9.3 The Company will not be liable for damage arising from failure of the Client to disclose relevant information, including previous cleaning methods or treatments used, existing defects, or the nature of fabric or material that requires specialist handling.

9.4 Where liability is accepted by the Company, its liability will be limited, at its option, to either re-performing the Services, repairing the affected item where reasonably practicable, or compensating the Client for the reasonable cost of repair or replacement, taking into account age, condition and fair wear and tear.

9.5 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

9.6 The Company will not be liable for any indirect or consequential loss or for any loss of profit, business, revenue, goodwill or anticipated savings arising out of or in connection with the provision of the Services.

10. Health, Safety and Environmental Compliance

10.1 The Company operates in accordance with relevant health and safety laws and will take reasonable steps to protect its operatives, the Client and members of the public during the delivery of the Services.

10.2 Certain cleaning products and equipment may need to be kept away from children, pets and vulnerable persons. The Client must ensure that such individuals are kept clear of the work area during and immediately after cleaning as advised by the operative.

10.3 The Company reserves the right to withdraw its operatives from any situation where they believe there is a risk to health or safety, or where conditions at the Property are unsafe or unsanitary. In such cases, the visit may be treated as a cancellation by the Client.

11. Waste Handling and Regulations

11.1 The Company will manage and dispose of any waste generated by the Services in compliance with applicable waste and environmental regulations in the United Kingdom.

11.2 Where the Services produce waste water, soiling residues or disposable materials such as used cloths or filters, the Company will follow appropriate procedures for containment, removal and disposal, minimising environmental impact where reasonably practicable.

11.3 The Client must not request the Company to dispose of any prohibited or hazardous waste that falls outside the normal scope of cleaning operations. Where such waste is encountered unexpectedly, the Company may refuse to handle it and may suspend the Services until the Client arranges appropriate removal by a licensed operator.

11.4 Any charges for specialist waste disposal, where required by law or good practice and not reasonably foreseeable at the time of booking, may be passed on to the Client following prior notification.

12. Complaints and Service Issues

12.1 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, and in any event within 48 hours of completion of the work.

12.2 The Company may request photographs, further details or access to inspect the affected areas in order to assess the issue and determine an appropriate remedy.

12.3 Where the complaint is found to be justified, the Company may, at its discretion and subject to these Terms and Conditions, re-clean the affected area or take other reasonable steps to address the concern.

13. Insurance

13.1 The Company maintains insurance cover that it considers appropriate for the nature of the Services provided. Details of current cover may be made available to the Client upon reasonable request.

13.2 The Client remains responsible for maintaining adequate insurance for the Property and its contents, including guidance from their own insurer in relation to any cleaning work to be undertaken.

14. Privacy and Data Protection

14.1 The Company will process any personal data provided by the Client in connection with the booking and performance of the Services in accordance with applicable data protection legislation in the United Kingdom.

14.2 Personal data may be used for administration of bookings, provision of the Services, customer service, and for lawful business purposes such as record-keeping and compliance.

14.3 The Company will take reasonable steps to keep personal data secure and will not sell personal data to third parties. Data may be shared with trusted service providers where necessary for the performance of the Services or to meet legal obligations.

15. Force Majeure

15.1 The Company will not be in breach of this Agreement or liable for any delay or failure to perform the Services where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, without limitation, severe weather, flooding, fire, acts of government, public health emergencies, industrial disputes, utility failures, or disruption to transport or communications networks.

15.2 In such circumstances, the Company will inform the Client as soon as reasonably practicable and will endeavour to rearrange the Services for a mutually convenient time.

16. Amendments to Terms

16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or the operation of its services.

16.2 The version of the Terms and Conditions that applies to the Agreement will be the version in force at the time the Client's booking is confirmed, unless otherwise required by law.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

18. General Provisions

18.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected.

18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

18.3 The Client may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations under the Agreement, provided that this does not reduce the level of service to the Client.

18.4 These Terms and Conditions, together with the booking confirmation and any other written terms agreed with the Client, constitute the entire agreement between the parties and supersede any previous agreements or understandings relating to the subject matter.